Shipping & Returns

Short version: we ship fast, shipping is free over $49, and if you don't love them you can send them back within 30 days. No forms, no restocking fees, no hoops.

Shipping

Free shipping on all U.S. orders over $49. Orders under $49 ship for a flat $4.95.

When your order ships. We pack and ship Monday through Friday. Orders placed before 2:00 PM Mountain Time usually go out the same day. Everything else goes out the next business day.

How long it takes. Most orders arrive within 3 to 5 business days of shipping, depending on where you are. Orders travel by USPS Ground Advantage.

Tracking. You'll get a tracking number by email as soon as your label is created. If it doesn't show up, check your spam folder first — then email us and we'll resend it.

Need it by a certain date? Email us at hello@lindenpaper.com before you order and tell us the date. We'll tell you honestly whether it'll make it, and if it won't, we'll tell you that too.

International orders. We don't ship outside the United States yet.

Returns

You have 30 days. If the envelopes aren't right — wrong size, not what you pictured, or you simply changed your mind — email hello@lindenpaper.com within 30 days of delivery and we'll send you a return address. Once your return arrives, we refund the full purchase price to your original payment method, usually within 3 to 5 business days.

The details, plainly: envelopes should be in resellable condition, and if you opened the pack and used a few to test them, that's fine — send back the rest and we'll refund those. You cover return shipping unless the order arrived damaged or we sent the wrong thing. We don't charge restocking fees, ever. You don't need a reason and you don't need to fill out a form. Just email us.

If something arrives damaged

Email hello@lindenpaper.com with a photo and your order number. We'll send a replacement right away — you don't need to send the damaged one back. This is our fault, not yours, and we'll fix it fast.

Wrong address?

Email us as soon as you notice. If we haven't printed the label yet we'll fix it at no charge. If it's already gone out, we'll help you sort it out with the carrier and, if it comes back to us, reship it for the cost of postage.

Still have a question?

Email hello@lindenpaper.com — a real person reads every message, usually the same day.