Refund policy

If something isn't right, we'll make it right. You have 30 days from the day your order arrives to return it.

Returns

We accept returns on unused envelopes within 30 days of delivery. If you've opened a pack and used a few, that's fine — email us and we'll sort something out. We'd rather you tell us what went wrong than quietly decide not to order again.

To start a return, email hello@lindenpaper.com with your order number and a sentence about what happened. We'll reply within one business day with the return address.

Return shipping is on you unless the order arrived damaged, incomplete, or wasn't what you ordered — in those cases we cover it.

Damaged or wrong orders

Email us a photo at hello@lindenpaper.com. We'll send a replacement or refund you, whichever you prefer. You don't need to send anything back.

Wrong size

Envelope sizing trips people up, which is why our measurements are listed on every product page. If a pack turns out to be the wrong size for your cards, send it back unused within 30 days and we'll refund it in full.

Refunds

Once your return arrives, we inspect it and issue the refund within 2 business days. It goes back to your original payment method. Most banks post it within 5 to 10 business days after that — that delay is on their end, not ours.

Original shipping charges aren't refunded unless the return is our fault.

Exchanges

The fastest way to exchange is to return what you have for a refund and place a new order. That way you're not waiting on us to receive the first package before the second one ships.

Questions

Email hello@lindenpaper.com. A real person reads it.

Linden Paper Co. · 1350 W Hill Rd, Boise, ID 83702